Privacy Policy

PetApex is a marketplace that helps customers discover and interact with pet-care providers, services, packages and related marketplace products.

The information PetApex processes depends on how you use the platform. A customer making a booking, for example, may provide different information from a provider creating and operating a storefront.

Depending on the features you use, PetApex may process the following categories of information.

PetApex may use relevant information to operate the marketplace and provide the features you request.

• Create and maintain user and provider accounts.
• Authenticate users and protect account access.
• Display marketplace listings, provider storefronts and eligible services.
• Create, manage and maintain bookings, orders and related records.
• Support communication between relevant marketplace participants.
• Process provider onboarding and verification workflows.
• Operate payments, transaction status and marketplace settlement workflows where applicable.
• Detect misuse, investigate problems and protect the marketplace.
• Measure product operation, diagnose issues and improve PetApex features.

PetApex does not need to make all account information public for the marketplace to work. Some information, however, must be shared with relevant parties to fulfil the feature or transaction you request.

Providers may be asked to submit information for onboarding, verification or trust workflows.

Verification material submitted for review is not intended to become public merely because it was submitted to PetApex.

Where PetApex has a separate verified credential or trust feature, approved public trust information may be displayed on the provider's storefront. This is different from exposing the underlying verification submission itself.

When PetApex supports a paid transaction, the platform may process and retain information such as the order amount, transaction reference, payment status and related marketplace records.

Payment processing may involve an external payment service provider. The information handled directly by that provider is also subject to its own systems and privacy practices.

PetApex's internal transaction status and provider settlement records may be retained where needed for marketplace operations, reconciliation, cancellations, refunds, disputes or other applicable transaction workflows.

PetApex may retain information for as long as it is reasonably needed for the purpose for which it was collected, including maintaining accounts, delivering marketplace features, keeping transaction history, resolving issues and meeting applicable legal or operational requirements.

Different categories of information may therefore have different retention periods.

Deleting a profile, account-related item or pet record does not necessarily require deletion of every historical transaction record where retaining a limited record is necessary for legitimate marketplace, accounting, safety or legal purposes.

Depending on the feature and applicable requirements, PetApex may provide ways to review or update information associated with your account.

• Keep account and pet information accurate through available account controls.
• Remove information through available deletion controls where the product supports them.
• Contact PetApex about privacy, correction or deletion requests.
• Manage browser cookies and browser storage through your browser settings.

PetApex uses technical and operational measures intended to protect marketplace accounts, authentication and information against unauthorized access, misuse or disclosure.

No internet service or storage system can guarantee absolute security. Users should also protect access to their devices and accounts.

PetApex should not be used to submit personal information about a child unless the use of that information is appropriate for the relevant feature and permitted under applicable requirements.

PetApex may update this Privacy Policy as the marketplace, its technology or applicable requirements change.

When material changes are made, the revision date at the top of this page should be updated.