Everything pet parents ask before their first booking — and what providers ask before joining.
Search or browse by service and city, pick a provider, choose a slot and confirm. Prices are shown before you pay, and you get a confirmation with the booking details once the provider accepts.
Yes. You sign in with a one-time password sent to your mobile number — there is no password to remember. Your bookings, pets and addresses stay attached to that account.
You can request a change or cancellation from the booking page. What applies depends on the provider's published policy for that service, which is shown before you confirm the booking.
Many grooming, walking, training and sitting services are available as home visits. Each provider listing shows whether they work at their own premises, at your home, or both.
Providers complete identity and business verification before their listing goes public. Only providers that clear verification are shown in search, and their storefront carries a verification badge.
Ratings come only from customers who completed a booking with that provider. Reviews are tied to real bookings, and providers cannot edit or remove them.
Start on the become-a-provider page, create your workspace, add your services and locations, and submit your verification documents. Once verification is approved your storefront goes live.
No. The price you see before confirming is the price for that service, including any applicable platform fee. Anything extra — for example a matting surcharge in grooming — has to be agreed before the service starts.
You can pay online during checkout, or where the provider supports it, directly at the appointment. Your booking record shows the amount and the method used.
An invoice is generated for each completed booking and is available from the booking page in your account.
Yes — mention it when you book so the provider can plan. Some services ask for a muzzle, or a shorter first session. Being upfront about behaviour keeps both your pet and the professional safe.
Most providers list the species and weight ranges they accept on each service. Filter by your pet's size when browsing, and call out senior or special-needs pets in the booking notes.
Providers follow an escalation process for anything urgent. Keep your vet's number and your pet's medical notes up to date in your account so they are available when needed.
Your data is used to run your bookings and account, and is handled under our privacy policy. You can request access to, correction of, or deletion of your account data at any time.
Use the contact page or the grievance route. Grievance requests are tracked with a reference number and answered within the timelines published on the grievance page.
Reach the team through the contact page or read the help centre.
